If you notice significant damage to the item or packaging please take clear photos or video showing the damage, refuse to accept delivery and contact us ASAP. Please inspect the packaging of your item(s) when they arrive. If you believe that your clock is defective for any reason please email us at or phone 1300 799 574 or live chat ( bottom right of any page on our website) and we will happily help you with the issue and replace the item if necessary. Check the product page for specific warranty periods. Please contact us before returning any items.Īll of our clocks come with at least 1 year warranty, with some products & brands offering 2 or even 5 years. Any payment processor/credit card fees incurred if you paid via a method other than bank transfer.īear in mind you are always covered by Warranty for defects. Accepted returns of t rade/business and bulk orders will be refunded minus:Ģ.Trade/Business orders, and orders of multiple items will be handled on a case by case basis.We can not accept change of mind returns on clocks which are damaged. To be eligible for Easy Returns, the clock and packaging must make it back to us in their original brand new condition. If you choose an exchange and the new clock is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online. Exchanges are shipped and refunds are processed once the clock makes it back to us in original condition.
NEXTIME TIME LINES CLOCK FULL
You can choose between an exchange (free shipping as always to you) or a full refund made to your original payment method.
We do not cover postage costs for returns and we do recommend our customers use registered insured post for their protection. To request a refund or exchange, simply email us at 30 days of your delivery date and we will happily take it back. We want you to shop for your clock with the knowledge that our Easy Returns policy has got your back. Our goal is for you to love your new clock, but if for any reason you’re not happy with your purchase we will take it back within 30 days. For more information see our Shipping & Returns page In the unlikely event of a problem with your delivery, simply contact us via email live chat (bottom right of any page on our website) or phone 1300 799 574 and we will make it right ASAP.
NEXTIME TIME LINES CLOCK FREE
With Priority Shipping Protection, Oh Clocks shipments are insured door to door and are risk free to our customers. Or you can "Authorise courier to leave parcel" and specify where you want it left. Our Cart page gives you the option to "Leave a card" which tells the courier to leave a note (and a notification by email) letting you know from which nearby pick up point you can collect your order at your convenience.
Not going to be home? We've got you covered You will receive an order confirmation email immediately after making your purchase.Īs soon as your order is booked for pick up, you will receive a shipment confirmation email including a link to your live tracking page. Emails are sent at every major step of the delivery (In Transit, Out For Delivery, Completed). Oh Clocks provides a seamless online shopping experience. Please understand that once your order is dispatched we have no control of the shipping time.
There may also be delays during high volume times such as the lead up to Christmas. Once shipped, express orders are usually delivered within 1 business day for metro areas, but will take longer for regional and remote areas. The fee depends on the items ordered and your delivery address. More accurate estimates are given for each item in our cart.Įxpress Shipping Need it quicker? Express shipping is available and the fee is calculated in our checkout. Melbourne and Sydney Metro: 2 - 5 days Adelaide, Canberra and Brisbane Metro: 3 - 6 days Perth, Tasmania, Darwin, NSW Country, VIC Country, SA Country: 5 - 10 days QLD Country, WA Country, NT Country: 8 - 12 days 👍 Free Shipping On All Orders Australia Wideįree standard shipping delivery estimates (business days) from the time of placing your order:
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